Refund Policy

1. Eligibility

Items may be returned within 14 days if unused, unwashed, and in original packaging.

2. Non-Returnable Items

Sale items, socks, underwear, and customized items are not eligible for return.

3. Request a Return

Contact us via email at info@oliv-eg.com or WhatsApp 01006606511 with your order number and reason for return.

4. Refund Method

Refunds are issued as store credit except for faulty or incorrect items.

5. Exchange

If the requested size or item is available, an exchange will be arranged. Return shipping fees apply unless the product is defective.